EESI Global operates within international compliance standards, digital asset forensic methodologies, anti-money laundering frameworks, and financial investigation procedures to ensure structured handling of complaints related to brokerage misconduct, cybercrime, digital asset fraud, and unlawful financial activities.
This document outlines the official process for submitting, registering, investigating, and processing cases involving brokerage companies, financial intermediaries, digital asset platforms, and cybercrime-related financial disputes.
1. Initial Submission of a Case
The case submission stage constitutes the formal initiation of the case review and investigation process.
To initiate a case, the applicant must submit:
- Statement of Claim against the company
- Bank statements
- Proof of identity
- Transaction records and supporting documentation
A case cannot be registered or processed until all required documents are submitted.
2. Statement of Claim Requirements
The Statement of Claim is the primary document required to initiate a case and must be prepared in written form.
The Statement of Claim must include the following information:
Applicant Information
- Full legal name
- Contact information
- Residential address
- Identification details
Company Information
- Name of the brokerage/company/platform
- Website or platform used
- Account number or user ID (if applicable)
Case Description
The claim must contain a detailed description of the case, including:
- Timeline of events
- Description of cooperation with the company
- Description of deposits and transfers
- Description of attempted withdrawals
- Description of violations or misconduct
- Description of communications with the company
- Description of financial losses
Legal and Financial Claims
The claim must clearly state:
- Nature of the dispute
- Alleged violations
- Amount of financial damage
- Requested resolution or claim amount
Supporting Evidence
The Statement of Claim must reference attached documents, including:
- Bank statements
- Transaction confirmations
- Blockchain transaction hashes
- Wallet addresses
- Exchange account records
- Contracts or agreements
- Email or chat correspondence
Incomplete or insufficiently detailed claims may be returned for revision before case registration.
3. Mandatory Supporting Documentation
Each application must include the following documents:
3.1 Bank Statements
Bank statements must cover the entire period:
- from the beginning of cooperation with the company
- until the date of submission of the application
Statements must reflect:
- deposits
- withdrawals
- transfers
- payments to the company
- incoming transfers from the company
These documents are used for financial tracing, forensic accounting, and transaction verification.
3.2 Proof of Identity
Applicants must provide identity verification documents, including:
- Passport or national ID card
- Government-issued identification document
- Proof of residence (if required)
Identity verification is required for compliance, documentation validation, and case registration.
3.3 Transaction Records
Where applicable, applicants must provide:
- Blockchain transaction hashes
- Wallet addresses
- Exchange account identifiers
- Payment reference numbers
- Screenshots of accounts
- Contracts or agreements
- Communication records with the company
These documents are used for forensic investigation and transaction verification.
4. Registration and Case Acknowledgment
After submission of all required documents, the case undergoes a preliminary documentation and compliance review.
If all submission requirements are satisfied:
- The case is has been officially registered in the EESI dispute resolution system.
- A case number is assigned
- The applicant receives confirmation of registration
- The case obtains official registered status
If documentation is incomplete, the applicant will be requested to provide additional information before registration.
5. Investigation and Verification Process
After registration, EESI Global initiates a comprehensive investigation and analytical review.
This process may include:
- Financial forensic analysis
- Blockchain transaction tracing
- Wallet clustering and asset tracking
- Exchange transaction verification
- Analysis of company operations
- Compliance and licensing verification
- Cross-border transaction analysis
- Fraud pattern analysis
- Sanctions exposure checks
- Illicit transaction risk analysis
6. Determination and Case Assessment
After completion of the investigation, EESI Global issues a case assessment report determining:
- existence of fraudulent activity
- breach of contractual obligations
- unauthorized handling of funds
- asset misappropriation
- cybercrime involvement
- money laundering indicators
- regulatory violations
- exchange transaction discrepancies
Applicants receive a written analytical report outlining findings and conclusions.
7. Asset Recovery Assessment
If violations are confirmed, an asset recovery feasibility assessment is conducted.
This process includes:
- Identification of recoverable assets
- Tracing of transferred funds
- Identification of exchanges and wallets
- Custodial account analysis
- Risk and recovery probability assessment
- Legal and procedural recovery options analysis
8. Application Filing & Official Case Status Procedure
After the recovery assessment, the case may proceed to the Application Filing & Processing Procedure, which includes:
- Official registration of the case within procedural frameworks
- Assignment of official case status
- Filing of documentation
- Compliance verification
- Documentation validation
- Case processing and procedural registration
At this stage, the case obtains official registered procedural status.
9. Court Filing Procedure
If legal proceedings are required, the case proceeds to the court filing stage, which includes:
- Preparation of documentation for court submission
- Filing of case documentation
- Court registration procedures
- Payment of court filing fees
- Documentation certification and submission
- Court case registration
10. Settlement / Recovery / Resolution Stage
If the case results in settlement, recovery, compensation, or financial resolution, the case proceeds to the resolution stage, which may include:
- Verification of recipient accounts
- Compliance verification
- Ownership confirmation
- Settlement documentation
- Transfer or recovery procedures
- Official confirmation of settlement
11. Ongoing Monitoring and Compliance
After case resolution, monitoring procedures may continue, including:
- Monitoring of involved entities
- Compliance risk monitoring
- Transaction monitoring
- Fraud prevention measures
- Repeat violation monitoring
- Case follow-up analysis